• FlipShop issues an invoice for the material shipped, sending it via e-mail to the order holder, pursuant to Article 14 of Presidential Decree 445/2000 and Legislative Decree 52/2004. For issuing the invoice, the information provided by the Customer at the time of the order is valid. No changes to the invoice will be possible after it has been issued.
  • Delivery costs are explicitly highlighted when placing the order
  • Order processing times are 48 hours. No responsibility can be attributed to in the event of a delay in the delivery of what was ordered by the couriers.
  • Upon delivery of the goods by the courier, the Customer is required to check:
  1. that the number of packages delivered corresponds to what is indicated in the transport document
  2. that the packaging is intact, undamaged, even in the closing materials, such as adhesive tape.
  • Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately reported by placing a WRITTEN CONTROL RESERVE on the courier's proof of delivery. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered. Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 2 days of delivery, according to the methods set out in this document.
  • In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be automatically cancelled.